Customer service is a vital part of our clinics and to us all individually.
We took the time to discuss what customer service means to us personally and then discussed what clients want from us as a Veterinary Clinic. What we discovered not only became what we believe customer service is to us, but it also became our Hospitals Philosophy.
“To treat every patient as if it was our own pet, to listen to the needs of our clients and accommodate their needs without compromising the well-being of our patients. Present a professional, friendly and approachable attitude with good communication with coworkers and clients. Continuing education/self-improvement.”
Our experienced staff is ready to accommodate your pet’s needs.
Vera LimaHospital Administrator
In her early teens, Vera moved from Brazil to Nova Scotia when her family immigrated to Canada. There she attended Dalhousie University […]
Annie McKinnonHead Veterinary Technician, Carleton
Annie’s love for animals began in Parham, a small town West of Perth where she rode horses and spent time with family […]
Brittany HunterHead Veterinary Technician, Lanark
Brittany graduated from St. Lawrence College in 2009 from their Veterinary Technologist program. Brittany started at the clinic while as a student […]
Sarah HunterAssistant Hospital Administrator
Sarah graduated from the Veterinary Assistant program (2009) at Northern College of Applied Arts & Technology. Growing up, Sarah has had numerous […]
Hawlinston LimaVeterinary Technician
Hawlinston Lima is originally a Veterinarian from Brazil. He joined our team in May 2016 to fill in as Head Veterinary Technician […]